WELCOME TO SOCIAL BDC
A better way to outsource your social media support
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Customer support has gone beyond phone calls, extending to social media, SMS, and email. Millennials and Gen Z — and increasingly anyone with a smartphone — prefer to chat over digital channels of communication, viewing them as more convenient than contacting a call center.
If your business is on social media, customers expect to be able to reach you with questions, challenges, and concerns related to your product or service. Don’t let those inquiries go unanswered. Save time, money, and resources by delegating routine support processes to us. Upgrade your support with Social BDC.
WHAT WE DO BEST
Tailored solutions
ASSESSMENT
After assessing your company’s needs, we provide technological and staffing solutions that fit your unique business model.
DIGITAL CUSTOMER EXPERIENCE
We’re your secret to world-class customer support and satisfaction across multiple channels as user expectations and competition increase.
NEXT-GENERATION OUTSOURCING
Committed to the success of our agents, we empower our team with the right training, processes, and tools to help you grow and maintain your brand.
HOW IT WORKS
Our omni-channel approach
Our talented team members are skilled at working with customers across every possible interaction. Whether it's chat, email, or social media, they are well-versed in creating an informative, comfortable, and convenient experience.
With our multi-tiered strategy, we take care of both the front end and back end for you. When you launch an outbound campaign, we screen and refine the list of prospects to contact.
The follow-up
At this point, our support representatives will follow up to confirm appointments with your salespeople. They have been trained to ask just the right questions and help close the deal.
One of the most important aspects of any marketing campaign is following up. If you spend money generating a high volume of leads but fail to pursue them, what have you accomplished? Not much beyond a missed opportunity. Don’t let your competitors take away business from you.
Professional customer care
Social BDC only employs experienced, knowledgable, and articulate representatives to handle both incoming and follow–up customer support. They can work from well–crafted, time–tested scripts developed by our marketing team or use a script you provide. If necessary, we can make recommendations based on years of experience in handling outsourced support. Most importantly, our team members understand the importance of professionalism to your company and your brand.
Seamless integration
We provide seamless integration across multiple platforms, customized to meet your needs. This compatibility means we can respond to customer inquiries with speed.
With the perfect blend of people and technology, we find the right solutions for the unique set of challenges your business faces. Enabling customers to interact with your brand directly can lead to faster resolutions, impressive outcomes, and increased customer trust.